Privacy Policy

2. How we use your information

We use your information to:
 

• Provide our handyman and garden services

• Respond to enquiries and provide quotes

• Manage bookings, appointments, and invoices

• Communicate with you about your job or our services

• Improve our website and services

• Meet our legal and tax obligations

We may also send you occasional updates or offers about our services, where allowed by law. You can opt out at any time (see “Your rights” below).
 
3. Legal bases for processing (UK & EU)

We process your personal data under the following legal bases:
 

• Contract – to provide our services, respond to enquiries, and manage bookings

• Legitimate interests – to run and improve our business, keep records, and communicate with you about similar services

• Legal obligation – to keep records for tax and accounting purposes

• Consent – where you have given clear consent (for example, for certain marketing communications)

4. Sharing your information

We may share your information with:
 

• Service providers who help us run our business (e.g. website host, booking system, email provider, payment processor)

• Professional advisers (e.g. accountant)

• Authorities where required by law

We do not sell your personal data.
 

Where our service providers are based outside the UK/EEA, we take steps to ensure your data is protected in line with applicable data protection laws.
 
5. How long we keep your information

We keep your personal data only for as long as necessary to:
 

• Provide our services and manage our relationship with you

• Meet legal, accounting, and tax requirements

• Resolve disputes

After this, we will securely delete or anonymise your information.
 
6. Cookies and tracking technologies

Our website may use cookies and similar technologies to:
 

• Make the site work properly

• Remember your preferences

• Understand how visitors use our site

• Improve performance and user experience

You can usually control cookies through your browser settings. If you disable cookies, some parts of the site may not work correctly.
 

7. Your rights

Under UK data protection law, you have the right to:
 

• Access – ask for a copy of the personal data we hold about you

• Rectification – ask us to correct inaccurate or incomplete data

• Erasure – ask us to delete your data in certain circumstances

• Restriction – ask us to limit how we use your data in certain cases

• Objection – object to certain types of processing, including direct marketing

• Data portability – request your data in a usable format in some situations

To exercise any of these rights, please contact us using the details below.
 

You also have the right to complain to the UK Information Commissioner’s Office (ICO) if you are unhappy with how we use your data: www.ico.org.uk.
 

8. Security

We take reasonable technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access. However, no system is completely secure, and you share information with us at your own risk.
 

9. Third‑party links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies.
 

10. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
 

11. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact:
 

Brightside Home & Garden Co
Email: info@brightsidehg.co.uk
Phone: 07471 964 246